After-Sales Service
After-sales Repairs
If consumers receive damaged or faulty glass products due to violent transportation or collisions during transit, they can promptly seek help from the manufacturer and coordinate with the logistics company. The manufacturer will provide repair solutions based on the specific situation to restore the product to normal use.
Quality Guarantee
Return Policy
In certain circumstances, consumers may wish to return purchased glass products. However, customized products with customer logos and design prints cannot be returned. Upon receiving the goods, please contact the relevant service personnel to understand product performance, packaging, and usage conditions.
Replacement Service
In some cases where the quality issues with glass products are severe or unrepairable, the manufacturer may offer replacement services. Consumers can apply for replacements by contacting their sales manager to ensure they receive new products that meet quality standards.
Manufacturers provide product consultations, processing techniques, transportation issues, and usage guidance through professional customer managers to assist consumers with inquiries and problem-solving. Consumers can contact customer service personnel via phone, email, or online chat to receive timely assistance.
When enjoying after-sales service for glass products, consumers should keep important documents such as purchase receipts for smooth access to after-sales support when needed. Additionally, consumers should adhere to the product’s user manual for usage and maintenance requirements to prolong the product’s lifespan.
